Zendesk Support: Zendesk Support is a system for tracking and solving customer support tickets. In this post, we will guide you to learn the simple Zendesk Support keyboard shortcuts. Let’s get into the article given below!!
Last updated on April 27, 2021.
Download Zendesk Support Shortcuts for Offline Study Here: Zendesk Support.pdf
Navigation shortcuts:
| Shortcut | Function |
|---|---|
| Ctrl+Alt+H | Takes to home. |
| Ctrl+Alt+V | It is used to views. |
| Ctrl+Alt+T | This key is used for the current ticket. |
| Ctrl+Alt+R | Helps for current requester. |
| Ctrl+Alt+F | Used to search. |
| Ctrl+Alt+N | Allows taking the new ticket. |
| Ctrl+Alt+W | It will close the current tab. |
Tickets shortcuts:
| Shortcut | Function |
|---|---|
| Ctrl+Alt+C | Helps to set a comment as a public reply. |
| Ctrl+Alt+X | Use this key to set comments as an internal note. |
| Ctrl+Alt+M | It is used to open the macro box. |
| Ctrl+Alt+O | This key will save/update as open. |
| Ctrl+Alt+P | Helps to save/update as pending. |
| Ctrl+Alt+S | It will save/update as solved. |
| Ctrl+Alt+↓ | Used to move to next ticket. |
| Ctrl+Alt+D | This key will save/update as on-hold. |
List navigation shortcuts:
| Shortcut | Function |
|---|---|
| ↑ | Used to move up. |
| ↓ | Helps to move down. |
| ← | This key will move level – left. |
| → | It is used to move level – right. |
| Enter | Helps to drill into an item. |
| Space | Use this key to select the current item. |
| X | It helps for the toggle preview. |
In this article, we guided you to the simple Zendesk Support keyboard shortcuts easily. Hope that this article is useful to you. Share your feedback in the below comment section.