Freshdesk: Freshdesk is a web-based help desk ticketing software. It integrates traditional support channels such as phone, email, chat, and the web with new social channels like Facebook and Twitter. In this article, we have listed the Freshdesk keyboard Cheatsheets, let’s get into this article and learn useful keys.
Last updated on May 11, 2021.
Download Freshdesk Shortcuts for Offline Study Here: Freshdesk.pdf
Navigation shortcuts:
| Shortcut | Function |
|---|---|
| G then D | Helps to Go to the Dashboard tab. |
| G then T | It will Go to the Tickets tab. |
| G then E | Use this key to Go to the Social tab. |
| G then S | Helps to Go to Solutions tab. |
| G then F | This key will Go to the Forums tab. |
| G then C | It is used to the Go to Customers tab. |
| G then R | Use this key to Go to the Reports tab. |
| G then A | Helps to Go to Admin tab. |
| G then N | This key will Open New ticket form. |
| G then M | It is used to Open the Outbound email. |
| / | Helps to Place the cursor in the Search box. |
| ? | Use this key to view the list of keyboard shortcuts available. |
Tickets tab shortcuts:
| Shortcut | Function |
|---|---|
| Alt+→ | It is used to Go to the next page. |
| Alt+← | Helps to Go to the previous page. |
| ↑ | This key will Move the cursor to the previous ticket. |
| ↓ | It is used to move the cursor to the next ticket. |
| X | Helps to Select the ticket. |
| V | Use this key to Jump to views. |
| S | It will Execute a scenario. |
Ticket Details page shortcuts:
| Shortcut | Function |
|---|---|
| Space | Helps to Scroll down the ticket. |
| Enter | It is used to Open the ticket. |
| @ | Use this key to Assign the ticket to yourself. |
| # | Helps to Delete a ticket. |
| ~ | It will Close a ticket. |
| Alt+~ | This key will Close the ticket without sending an email notification. |
| ! | Helps to mark the ticket as spam. |
Ticket view shortcuts:
| Shortcut | Function |
|---|---|
| J | It is used to Go to the next ticket. |
| K | Helps to Go to the previous ticket. |
| R | Use this key to Reply to a ticket. |
| F | It will Forward a ticket. |
| N | Helps to add a note to a ticket. |
| Ctrl+Enter | This key will Send the content in the text editor. |
| Alt+Ctrl+Enter | Used to Opens the ‘Send’ dropdown in the text editor for applying a Status change (Example: ‘Send and Set as Pending’). |
| W | It helps to add yourself as a watcher to a ticket. |
| M | This key will Add time to a ticket. |
| P | It gives Priority. |
| @ | Use this key to Assign the ticket to yourself. |
| # | Helps to Delete a ticket. |
| ~ | It is used to Close a ticket. |
| ! | This key will mark the ticket as spam. |
| ] | Helps to Expand the conversations in a ticket. |
| } | Used to View the activities of the ticket. |
In this article, you can understand all the Freshdesk keyboard Cheatsheets. If you think it is helpful to you, give your feedback in the comment section.